FAQs

FAQs

Country Cascades answers frequently asked questions.
Mill Creek behind Country Cascades. Whether it’s questions about your hotel stay or information about the area, Country Cascades is staffed by informed, qualified clerks, ready to assist you. Below is a list of our most frequently asked questions, if you do not find an answer there, contact us by email, or give us a call at
1-888-485-7829.

What time is check-in? Check-out?
Check-in begins at 3:00pm.  If you arrive early, feel free to ask our front desk if a room is available for early check-in.  Check-out is at 11:00am.

Do you offer Smoking rooms?
All guest rooms are non-smoking.  Our guests are welcome to smoke outside of the hotel.

Are very small pets okay?
We are a pet-free hotel.  No pets of any size are permitted.  Ramada on the Parkway and Mountain Skys / Rodeway Inn do offer pet rooms.

How old do you have to be to check in?
At least one person in your room must be 18 years old or older.

Do you have roll-away beds or cots available?
No, we do not have roll-away beds or cots.

Do you have cribs?
We do not have cribs, but we do offer a ‘Pack n Play’.

What is included with breakfast?
Biscuits & Gravy, Belgian Waffles, Oatmeal, Cold Cereals, Donuts, Toast, English Muffins, Fruit, Milk, Juice, Tea, Coffee, Hot Chocolate, and Cappuccino. Optionally, guests may choose a free pancake breakfast at the Smoky Mountain Pancake House located at Mountain Skys Lodge

What are your pool hours?
The indoor pool and hot tub at Country Cascades are open for our guests’ enjoyment from 8:30am to Midnight. The outdoor pool is open from 8:30am to 11:00pm, seasonally. (The outdoor pool area is usually closed in Winter.)

How far are you from Dollywood?
Dollywood’s main entrance is less than 5 minutes away!

How much parking is available? Is there a fee?
Country Cascades has ample parking available on both sides of the building.  There is no parking fee.

Do you have discount tickets for Dollywood, Ripley’s Aquarium, etc?
We offer two-day Dollywood passes at our Front Desk. Our Reservation Department offers tickets to many of the shows and attractions in Sevierville, Pigeon Forge, and Gatlinburg. Call toll free 1-888-482-7829 or visit www.smr.travel.

Do you offer discounts for AAA, AARP, etc?
AAA, CAA, AARP, Government, and Military discounts are available.

Do you have connecting rooms?
Yes, Country Cascades offers a connecting suite comprising a two queen room and a king suite room.  For suite availability call 1-888-482-7829.

Can we use the water park at The Resort at Governor’s Crossing?
Unfortunately, due to safety regulations, only guests of The Resort may use their waterpark.

Is there an extra charge for more than two adults?
Is there a per person fee? Do children stay free?
We do not charge per person.  All of our guest rooms are priced according to their particular size and bedding type.  For example: if a room will sleep up to four guests, the price we charge is for up to four guests – more than four guests would require a larger or additional room(s).

Is there a guest laundry area?
Yes! There are coin operated machines available to all of our guests.

Are exercise facilities available at your hotel?
Yes.  All of our guests are welcome to use the on-site fitness center.

Is there a Trolley stop nearby?
There is a Pigeon Forge Trolley stop within walking distance of the hotel.

Do you have balcony rooms?
No, we do not have any guest rooms with balconies.

Are you going to charge my credit card when I reserve a room, or wait until I check in?
Deposit Policy: Each reservation requires a deposit equal to the first night’s stay plus applicable fees and taxes. Packages which include tickets, etc. may require a deposit equal to the entire stay. The credit/debit card you provide will be charged immediately for the amount of the deposit. The credit/debit card used to make the reservation must be presented at check-in.

What is your cancellation policy? Refund policy?
Cancellation Policy: For reservations cancelled more than 48 hours prior to arrival date, 100% of the deposit will be refunded. Reservations cancelled less than 48 hours prior to arrival will receive a refund equal to 50% of the deposit. Upon your request, in lieu of a refund Smoky Mountain Resorts can hold your deposit for up to one year for application toward a future reservation.

If, for whatever reason, your hotel is not what I expect – what then?
With our 100% Satisfaction Guarantee, you can have complete confidence in your stay with our hotel. If your accommodations do not meet your expectations, please inform the Front Desk within 30 minutes of your check-in and we will make every effort to remedy the situation. Should we be unable to resolve the issue, we will find suitable lodging for you or cancel and refund your stay.