Tackling Those Common Questions

We are sorry to hear you have misplaced your belonging and will do everything in our power to reunite you with your item. Please call us at 865-428-1194 extension 2 to discuss your article.

Yes, we have coin-operated washing machines available on the 2nd floor in our Country Tower and the 3rd floor in our Summit Tower.

Each floor has a designated vending machine and ice machine area.

For the safety of our guests, Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged, or stored inside the hotel.

A Cardio Studio is located in River Tower.

11:00 pm — 7:00 am are the quiet hours.

No, there is no ATM available on site.

Yes! And, if you buy your meal passes ahead of time, you will save up to 30%. Just visit our online store here: https://shopcountrycascades.com/. 

Your wristband is your pass to all the amenities at Country Cascades Waterpark Resort and the key to your room. Guests must wear wristbands while on our campus. Guests will not access the waterpark, firepits, or any scheduled activities without their wristbands.

All guest rooms are non-smoking. Our guests are welcome to smoke outside of the hotel.

Only Country Cascades Waterpark Resort guests with a wristband are permitted inside the water park.

No, we do not have roll-away beds or cots.

We are a pet-free hotel. No pets of any size are permitted.

To ensure a great guest experience for all guests, Country Cascades limits parking to one vehicle per room. There is no parking fee. No RVs or trailers are allowed.

We do not have cribs, but we do offer a 'Pack n Play' for a minimal fee.

Guest rooms do NOT include coffee or coffeemakers.

No.

No, Continental Breakfast is not served.

No, we do not provide any child care services.

Yes, all rooms come with a safe.

We do not provide luggage storage.

Tidy-Up Housekeeping (removal and replenishment of bath towels and washcloths, and trash removal) is included with your stay. Full Service is available for a $25.00 per day fee.

Rooms in the Summit Tower feature either a balcony or patio, and this designation is made during the reservation process. Please note that balcony rooms must be specifically reserved. Additionally, the Themed Cabin Suites in the River Tower also come with balconies.

Dollywood's main entrance is less than 5 minutes away!

We provide towels in the water park area. If you forget an item at home, please come and visit us at one of our shops where we offer many products.

There is a Pigeon Forge Trolley stop within walking distance of the hotel.

You can find discount tickets at reservepigeonforge.com.

If weather forecasts suggest inclement weather or air temperatures below 55 degrees, our operating hours and operating attractions might be modified. For your safety, the Cascades Waterpark will close and reopen during inclement weather once conditions improve.

The indoor pool and hot tub at Country Cascades are open for our guests' enjoyment from 8:30 am — Midnight. Beginning April 1st, 2022, the indoor pool and hot tub will no longer be available. The outdoor pool is open from 9 am — 11 pm, seasonally. (The outdoor pool area is usually closed in Winter.) The seasonal Waterpark schedule can be found on our Water Park page.

Coolers and outside food are not permitted in the water park.

We are a family resort and require all bathing attire to be family-friendly.

Life jackets are available on a first-come, first-serve basis. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that inflatable toys are not allowed in the water park. Guest are permitted to bring their life jackets.

We do not have lockers available.

We employ pool attendants with extensive training in monitoring pools and operating slides. In addition, we would like to remind parents that although we have pool attendants, they are not a substitute for responsible parental supervision. Attendants are provided to monitor and respond to emergencies, but not to babysit children. Always keep your child within arm's reach, and if your child is in the water, you should be too.

Diaper-wearing guests are asked to wear a protective swim diaper.

We are sorry to hear you have misplaced your belonging and will do everything in our power to reunite you with your item. Please call us at 865-428-1194 extension 2 to discuss your article.

Yes, we have coin-operated washing machines available on the 2nd floor in our Country Tower and the 3rd floor in our Summit Tower.

Each floor has a designated vending machine and ice machine area.

For the safety of our guests, Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged, or stored inside the hotel.

A Cardio Studio is located in River Tower.

11:00 pm — 7:00 am are the quiet hours.

No, there is no ATM available on site.

Cashless operations offer faster and more secure transactions. This in turn allows lines to move faster!

No personal information is needed to convert your cash onto a card. You can choose to receive a digital receipt by entering your phone number.

This is a service that allows guests to add cash to a prepaid debit card.

Less then 2 minutes for most guests.

You can load up to $500 per kiosk transaction. This service is for on campus spending but not intended for room payments or room charging privileges.

No, the cards are not reloadable.

Anywhere in the US that accepts credit cards.

Check-in begins at 4:00 pm. Check-out ends at 10:00 am.

Whenever a guest creates an "understay" they forfeit one night as an early departure fee.

Check-in Prior to 4PM is $50 and is not guaranteed, a limited number of guaranteed noon check-ins may be available at a cost of $150. Guests may pre-register and begin using the amenities at noon on the day of arrival without an early check-in at no additional costs and return to the front desk after 4PM to complete check-in. Please note all members of your party will need to return to the lobby at the same time during the check-in process to activate their wristbands if you do a pre-registration for amenity use.

In order for a reservation to be modified it must be recalculated to current rates and promotions. A reservation cannot be modified once the reservation has been checked-in.

Guests who do not check-out by the established check-out time will incur a $50 per hour late check-out fee. Guests that do not check-out by Noon will be charged an additional night at the current rate.

In order to ensure a great experience for all guests, Country Cascades limits parking to one vehicle per room. Trailers, RVs, and campers are not permitted.

For reservations canceled more than 72 hours before the arrival date, a $10.00 Cancellation Fee will apply. For reservations canceled less than 72 hours before the arrival date, a Cancellation Fee equal to 50% of the first night's projected charges will apply. For reservations canceled on the day of arrival, a Cancellation Fee equal to 100% of the first night's projected charges will apply.

Country Cascades will no longer accept cash as a method of payment.

Country Cascades Waterpark Resort is a smoke and vape free environment.