Frequently Asked Questions

What time is check-in? Check-out?
Check-in begins at 4:00pm. If you arrive early, feel free to ask our front desk if a room is available for early check-in. Check-out ends at 10:00am
Are you going to charge my credit card when I reserve a room, or wait until I check in?
Deposit Policy: Each reservation requires a deposit equal to the first night's stay plus applicable fees and taxes. Packages which include tickets, etc. may require a deposit equal to the entire stay. The credit/debit card you provide will be charged immediately for the amount of the deposit. The credit/debit card used to make the reservation must be presented at check-in.
What is your cancellation policy? Refund policy?
Cancellation Policy: For reservations cancelled more than 72 hours prior to arrival date a $10.00 Cancellation Fee will apply. For reservations cancelled less than 72 hours prior to arrival date a Cancellation Fee equal to 50% of the first night's projected charges will apply. For reservations cancelled on the day of arrival a Cancellation Fee equal to 100% of the first night's projected charges will apply.
How old do you have to be to check in?
At least one person in your room must be 18 years old or older.
Do you offer discounts for AAA, AARP, etc?
AAA, CAA, AARP, Government, and Military discounts are available.
Is there an extra charge for more than two adults? Is there a per person fee? Do children stay free?
We do not charge per person. All of our guest rooms are priced according to their particualr size and bedding type. For example: if a room will sleep up to four guests, the price we charge is for up to four guests - more than four guests would require a larger or additional room(s).
If, for whatever reason, your hotel is not what I expect - what then?
With our 100% Satisfaction Guarantee, you can have complete confidence in your stay with our hotel. If your accommodations do not meet your expectations, please inform the Front Desk within 30 minutes of your check-in and we will make every effort to remedy the situation. Should we be unable to resolve the issue, we will find suitable lodging for you or cancel and refund your stay.
How do I access the amenities offered?
Your wristband is your pass to all the amenities at Country Cascades Waterpark Resort and the key to your room. Guests must wear wristbands while on our campus. Guests will not be able to access the waterpark, firepits, or Camp Country without their wristbands.
Do you offer Smoking rooms?
All guest rooms are non-smoking. Our guests are welcome to smoke outside of the hotel.
Are very small pets okay?
We are a pet-free hotel. No pets of any size are permitted.
Do you have roll-away beds or cots available?
No, we do not have roll-away beds or cots.
Do you have cribs?
We do not have cribs, but we do offer a 'Pack n Play' for a minimal fee.
Are microwaves in each room?
Yes, every guest room includes a microwave.
What is included with breakfast?
Breakfast is served in Grandma's Kitchen and includes Scrambled Eggs, Sausage, Home-style Potatoes, and more.
What are your pool hours?
The indoor pool and hot tub at Country Cascades are open for our guests' enjoyment from 8:30am - Midnight. The outdoor pool is open from 9am - 11pm, seasonally. (The outdoor pool area is usually closed in Winter.)
How far are you from Dollywood?
Dollywood's main entrance is less than 5 minutes away!
How much parking is available? Is there a fee?
Country Cascades has ample parking available. There is no parking fee. No RVs or trailers are allowed.
Do you have discount tickets for Dollywood, Ripley's Aquarium, etc?
We offer Dollywood passes at our Front Desk.
Do you have connecting rooms?
Yes, Country Cascades offers a connecting suite comprising a two queen room and a king suite room. For suite availability call 1-877-686-7829.
Is there a guest laundry area?
Yes! There are coin operated machines available to all of our guests.
Is there a Trolley stop nearby?
There is a Pigeon Forge Trolley stop within walking distance of the hotel.
Do you have balcony rooms?
Some of our guest rooms do include a balcony and are designated as such.
Is there a charge for Housekeeping?
Limited housekeeping (removal of trash, removal and replenishment of bath towels and washcloths) is included with your stay.